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Booking & Tickets
Questions about purchasing, managing, and using ticketsPayments & Refunds
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Managing your account, profile, and preferencesEvent Organizers
Information for event creators and organizersGeneral Questions
Ticket2Event is a comprehensive event ticketing platform that connects event organizers with attendees. We provide secure, easy-to-use tools for discovering, booking, and managing event tickets across various categories including concerts, sports, festivals, workshops, and more.
Click on "Sign Up" in the top navigation menu, fill in your details including first name, last name, email, and password. You'll receive a confirmation email to verify your account. Once verified, you can start browsing and booking events immediately.
Creating an account and browsing events is completely free. We only charge a small service fee when you purchase tickets, which is clearly displayed before you complete your purchase. Event organizers may also include their own fees in the ticket price.
Booking & Tickets
Browse events on our homepage or events page, select your desired event, choose your ticket type and quantity, add to cart, and proceed to checkout. You'll need to provide payment information and confirm your booking. Your tickets will be available immediately in your account.
Ticket transfers depend on the event organizer's policy. Some events allow free transfers, while others may charge a fee or not allow transfers at all. Check the event details or contact the organizer directly for transfer policies.
Don't worry! All tickets are stored digitally in your account. You can access them anytime by logging in to your Ticket2Event account and visiting "My Tickets." You can also download them as PDF or add them to your mobile wallet.
Payments & Refunds
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, Apple Pay, Google Pay, and various digital wallets. All payments are processed securely through encrypted channels.
Absolutely! We use industry-standard SSL encryption and are PCI DSS compliant. We never store your complete payment card details on our servers. All transactions are processed through secure third-party payment gateways.
Refund policies vary by event and are set by the event organizer. Some events offer full refunds, partial refunds, or no refunds. Check the event's refund policy before purchasing. If an event is cancelled, you'll typically receive a full refund within 5-10 business days.
Technical Support
Try resetting your password using the "Forgot Password" link on the sign-in page. If you're still having issues, clear your browser cache and cookies, or try a different browser. Contact our support team if the problem persists.
This could be due to high traffic during popular events. Try refreshing the page, clearing your browser cache, or checking your internet connection. We continuously monitor and optimize our servers for the best performance.
Still Need Help?
Our support team is here to help you 24/7. Don't hesitate to reach out!