Our Commitment to Your Privacy
1. Information We Collect
- Personal Information: Name, email, mobile number, gender, date of birth, address, and other details you provide during registration, booking, or profile updates.
- Payment Information: Payment card details, UPI ID, and billing address (processed securely via payment gateways; we do not store full card details).
- Usage Data: Information about how you use our site, including pages visited, events viewed, search queries, device/browser details, IP address, and access times.
- Location Data: If you allow, we may collect your device's location to show relevant events nearby.
- Communications: Records of your interactions with our support team, feedback, and survey responses.
2. How We Use Your Information
- To process bookings, payments, and provide customer support.
- To send booking confirmations, reminders, event updates, and promotional offers (you can opt out at any time).
- To personalize your experience, such as suggesting events based on your interests or location.
- To improve our website, services, and user experience through analytics and feedback.
- To detect and prevent fraud, abuse, or security incidents.
- To comply with legal obligations and resolve disputes.
3. Sharing Your Information
- We do not sell your personal information to third parties.
- We may share information with:
- Event Organizers: To fulfill your bookings and provide event-related services.
- Payment Processors: For secure payment transactions.
- Service Providers: For website hosting, analytics, marketing, and customer support (bound by confidentiality agreements).
- Legal Authorities: If required by law, regulation, or to protect our rights and users.
4. Data Security
- We use industry-standard security measures (SSL encryption, firewalls, access controls) to protect your data.
- We regularly review our security practices and train our staff on data protection.
- However, no method of transmission over the Internet or electronic storage is 100% secure. Please use strong passwords and keep them confidential.
5. Cookies & Tracking
- We use cookies, web beacons, and similar technologies to:
- Remember your preferences and login status.
- Analyze site usage and improve performance.
- Show relevant ads and offers (you can manage cookie preferences in your browser).
6. Your Choices & Rights
- You can update or correct your account information at any time from your profile page.
- You may opt out of marketing emails by following the unsubscribe link in our emails.
- You can disable cookies in your browser settings, but some features may not work as intended.
- You may request access to, correction, or deletion of your personal data by contacting us.
7. Data Retention
- We retain your information as long as your account is active or as needed to provide services, comply with legal obligations, or resolve disputes.
- We securely delete or anonymize data when it is no longer required.
8. Changes to This Policy
- We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
9. Children’s Privacy
- Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us for removal.
10. Contact Us
If you have any questions about this Privacy Policy, want to exercise your rights, or need help with your data, please contact our support team via the Contact Support button or email us at support@ticket2event.com.